Parasyn Named a 2021 Digital Transformation Award Winner

Parasyn has provided digital solutions to critical infrastructure customers across Australia for over 20 years. That experience, both in technology implementation and in how these businesses actually operate, proved invaluable on the Urban Utilities Intelligent Data Platform (IDP) project, which has now earned Parasyn a 2021 Australian Business Award for Digital Transformation.

What the IDP Delivered for Urban Utilities

Parasyn views digital transformation as one of the most important journeys an organisation can take, one that requires a digital partner who is genuinely consultative, with a holistic understanding of change management and the business drivers needed to bring every user along for the ride.

The highest cost for any critical infrastructure business is managing its assets. One of the key outcomes of the IDP project was giving Urban Utilities a central point of truth for its asset operational data, a platform that will shape how and where Asset Management budgets get spent for years ahead. The project has also delivered Urban Utilities a strong foundation to keep transforming digitally, with the IDP providing the data other technologies, including AI and machine learning, need to deliver even longer-lasting asset management outcomes.

A Shared Win

From Parasyn's perspective, this project's success isn't down to approach or experience alone. It's also down to Urban Utilities' strong vision for its digital roadmap, where the IDP fits into that roadmap, and a clear understanding of needing the right people at the right time. That factor mattered enough that Parasyn wanted to acknowledge it directly, sharing this award with Urban Utilities.