24/7 Sentinel Support
Most support ends at 5pm. Ours is just getting started. Parasyn provides global, round-the-clock technical support for mission-critical Canary deployments.
24/7
Global Coverage
5
SCADA Drivers Supported
6
Managed Service Disciplines
0
Standard-Module Gaps Left Uncovered
Certified Partner
AVEVA Plant SCADA///
EcoStruxure Geo SCADA///
Ignition SCADA///
DNP3 / MQTT///
NoSQL Performance Tuning///
Lifecycle Management///
Proactive Monitoring///
The Support Gap
Because Data Doesn't Sleep
Standard software support is built for business hours. But for utilities, oil & gas, and 24/7 production, a midnight system hang is an operational crisis. Parasyn fills the void left by standard support.
| Feature | Product Support | Parasyn Sentinel |
|---|---|---|
| Support Hours | 8/5 (business hours) | 24/7/365 global coverage |
| Driver Scope | Standard OPC/MQTT | Specialty & legacy protocols |
| Response Time | Next business day | Critical-priority instant response |
| Systems Integration | Product software focus | End-to-end system focus |
Specialty Driver & Protocol Mastery
We Connect What
Others Can't
Your historian is only as good as its data source. Parasyn specialises in the "last mile" of connectivity, integrating complex drivers and legacy systems that standard modules don't cover.
01
AVEVA™ Plant SCADA
High-speed historical backfilling.
02
EcoStruxure™ Geo SCADA
Telemetry-optimised logging over low-bandwidth.
03
Ignition SCADA
Unified, unlimited platform for SCADA, IIoT, and data.
04
DNP3 / MQTT
Reliable data recovery from remote assets.
05
Custom API / TCP
Bespoke connectivity for proprietary systems.
The "Sentinel" Managed Service
Proactive Monitoring,
Not Just Reactive Repair
System Monitoring
Automated alerts if your collectors stop heartbeat.
Performance Tuning
Ongoing optimisation of your NoSQL database as your tag count grows.
Version Management
Guided upgrades to ensure new Canary features don't disrupt custom integrations.
Staged & Controlled Patching
Immediate implementation of security patches across your entire fleet.
Lifecycle Management
Periodic health checks, cybersecurity condition assessment, and implementation of recommendations.
Project Support
From concept to deployed, our project and Sentinel support teams, including cyber consultants, are ready to help.
FAQ
How does Canary Historian handle high-speed data backfilling?
Parasyn optimises systems using Canary collectors like AVEVA Plant SCADA and Geo SCADA, managing high-resolution data bursts and ensuring zero data loss during network outages.
What's the advantage of a "Sentinel" managed service for Canary?
Unlike standard 9-to-5 support, Sentinel provides 24/7 proactive monitoring of tag heartbeats and NoSQL database health, designed for continuous operations.
Ready for Enterprise-Grade
Peace of Mind?
Peace of Mind?
If your system is too critical for 9-to-5 support, you belong in the Sentinel program.