1300 285 009

OT Sentinel: Support & Engineering Request Portal

Specialised support for critical OT environments. Whether you're facing a 2am emergency or planning a staged technology migration, our senior engineering team provides the technical authority required to restore and maintain your system integrity.

1HR
P1 Initial Response
4HR
Target Restoration
24/7
365-Day Availability
2
Service Tiers
SCADA Troubleshooting/// Emergency Outages/// Technical Engineering/// Critical Restoration/// Priority Response/// Senior SME Engagement/// 24/7/365 Coverage/// System Integrity///
Technical Scope of Support

Deep SME engagement across
your operational ecosystem

01
SCADA, Historian & HMI
Support for various brands and control devices across your operational ecosystem.
02
Industrial Networks
Troubleshooting for communication faults, degraded performance, and network outages.
03
Cyber-Physical Integrity
Restoration of field devices, electrical systems, and cybersecurity governance.
Service Tiers & Response Standards

Guaranteed response times,
structured SLAs

FeatureSentinel PremiumSentinel Essential
P1 emergency response1 hour1 hour
On-site support goal2 hoursNext business day
Target restoration4 hoursNext business day
Availability24/7/36524/7/365
Request Technical Assistance

Tell us what's going on

Requests are triaged by senior engineers based on operational impact.

⚡
Active Sentinel Partner with a Priority 1 emergency?
Bypass this form and use your dedicated support line for immediate SME engagement, 1300 285 009.
Submit request