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SUPPORT OT GUARDIANSHIP

Support & Guardianship Hub

Engineering resilience for critical infrastructure. OT systems deserve the same attention as any other business asset, disciplined, coordinated, and never managed as a commodity.

Find your support path Lodge a request
SLA SNAPSHOTLIVE
P1
Initial response
1 hour
RT
Critical restoration
4 hours
CV
Coverage
24 / 7 / 365
GV
Governing practice
SEMP + RAMS
ESSENTIAL TIER AND ABOVE
01 / WHEN TO CALL US

Six moments that mean it's time to call

System failure & outages
Plant process control stops during the night and nothing you try restarts it.
Infrastructure emergencies
A telecom tower falls or main power floods and your enterprise system is offline.
Critical transitions
You need to stage a version migration and cover every base before going live.
Strategic roadblocks
You are told a system is unsupported and need trusted advice on the next step.
Complex integrations
Running a project internally but need multi-vendor integration help one vendor cannot give.
Operational fatigue
Alarms drown the real problems, or you're stuck and need an engineer to brainstorm with.
02 / THE SENTINEL ECOSYSTEM

Select your path

03 / PATHS
PRIORITY 1 / 2

OT Sentinel Priority Support

24/7/365 senior-engineer coverage for active Sentinel or Managed Services clients. 1-hour P1 response, 4-hour critical restoration target.

Go to OT Sentinel → DATA INTELLIGENCE

Canary Sentinel

Specialised guardianship for Canary Historian and high-performance data platforms, with dedicated monitoring and reporting.

Go to Canary Sentinel → NEW REQUESTS

Managed Services

Ad-hoc technical assistance, or establish a new Sentinel Guardianship Agreement and move to a proactive model.

Start a conversation →
03 / PERFORMANCE LEVELS

Three tiers, one accountable practice

Trouble Free
  • Support Manager assigned
  • Planned response, no priority queue
Essential
  • Support Manager assigned
  • Service Desk 24/7
  • Senior-level engineering after hours
  • Guaranteed response
  • Immediate remote resolution
  • Next business day for site resolution
Premium
  • Essential level, plus:
  • Guaranteed restoration
  • Committed resource, 365 days
  • Immediate departure for site resolution
04 / GOVERNANCE

Five disciplines behind every engagement

Compliance Management
SOCI Act & CIRMP IEC 62443 adoption sector or organisational specific
Program Management
Field services minor works OEM and partners
Configuration Management
Record & file management document control & publication functional specifications
Technical Assessments
Cyber security OT condition assessments
Assurance Service
Readiness reviews testing & commissioning acceptance services
OUR SUPPORT PROMISE
“OT systems deserve the same attention as any other business asset, complex in every facet, but never managed as a commodity.”
PARASYN OT DELIVERY PARTNER & CONSULTANTS